You'll find that what sits at the heart of Tewkesbury Park and makes our resort so special remains unchanged, but we've inevitably needed to make some changes over recent weeks and months.
We've been working with our health and safety consultants, Shield Safety, to ensure that we meet their "Safe to Trade" scheme standards, and scored 100% in our recent "Safe To Trade" audit.
If you'd like to take a look at the details of our COVID-19 specific risk assessment, just click below. We also have department-specific risk assessments, which we'll happily share with you if you would like.
Keeping you safe, relaxed and secure - our 3 point plan
1 – Cleanliness & Sanitisation
We've always prided ourselves on high standards of cleanliness, but now our standards need to go even higher. These are our commitments to you:
~ We've carried out comprehensive pre-opening training, and will be providing ongoing training, to ensure that our team is familiar with the new cleaning, sanitising and emergency procedure protocols.
~ Surfaces will be regularly cleaned and sanitised with Stabilised Aqueous Ozone, with a particular focus on high-touch surface cleanliness. This includes all handles, switches, telephone receivers, television remote controls, shower units, electronic buttons, handrails, seating and tables.
~ Equipment will be cleaned and sanitised through our commercial dishwashers, at a minimum temperature of 82°C.
~ Foot-dispensed, alcohol-based hand sanitiser is available in key areas. We ask everyone to disinfect their hands when entering the building, or food service areas before tucking into a meal.
~ Our housekeeping team has been allocated additional time to carry out deep cleaning of all bedrooms, and open windows to let the fresh countryside air blow through.
~ We will pause mid-stay cleaning of your room; fresh towels and linen can be requested at any time and can be left outside your room if you prefer.
~ We will only offer a turndown service in our historic suites when requested.
~ During the daytime, at least one member of our housekeeping team will be allocated to cleaning public areas.
~ All team members have their temperature checked at the start of their shift using a non-contact infrared thermometer.
2 – Social Distancing For All
We have bags of space, both outside and in. We’re surrounded by 170 acres of parkland golf course and gardens, with an outdoor kitchen area, plenty of terracing and ground floor rooms with patio areas. Inside, our spacious piano and cocktail lounges, together with our main bar and Berkeley Bar provide a range of options if you’re looking for a cracking morning coffee, indulgent afternoon tea or pre-dinner cocktail. We can even assign you a dedicated area if you would like. Social distancing will be achieved in the following ways:
~ Minimising check-in time through our new pre-arrival check in system.
~ Sympathetic screening at our hotel & health club receptions, as well as all bars and food display areas.
~ Bar service will be table service only.
~ You'll be invited up to our Cotswold breakfast buffet and our team will serve you to ensure your breakfast is just as you like it. Takeaway breakfast will also be available for you to enjoy in your room, on the terrace or in the grounds.
~ Guests can order food and drink, or contact our team, using instant messaging on our new TP guest app - Vamoos. The app can be downloaded from the App Store or Google Play - search for Vamoos, then enter ‘Tewkesbury’ as the user ID and complete your details.
~ Our hospitality service team have been trained to regularly sanitise their hands during shifts, and will be wearing clear visors when they serve you.
~ Room service will be left outside your door, with no delivery tray-service charge.
~ We’ll be set up for outside drinking & dining when the weather’s fine – whether it’s a morning cuppa in the sunshine, a picnic in the grounds or an afternoon tea on the terrace soaking in the views.
~ Our Mint restaurant and lounges have been set up to meet social distancing requirements, which include a 2m distance between tables which face each other and the recommended distance where tables are back to back or alongside each other.
~ We are able to seat guests in tables of 6 both indoors and out, in line with current government guidelines. Tables of more than 6 will need to be seated separately, unless all guests are from the same household or support bubble.
~ Our gym equipment has been spread out to be at least 2 metres apart, or is separated by screens where this isn't possible.
~ A maximum of 6 individual bathers will be allowed in the pool area at any one time, including 1 individual or household in the hot tub.
~ Our squash courts will be open, but only for "Sides" play where the 2 players are from different households.
~ We encourage guests to keep to the left when moving around the building, give priority to those ascending stairs and use passing places wherever possible. There is an outdoor access to the bedroom wing from reception.
~ In line with government guidelines, guests are asked to wear masks when moving around the building.
~ We accept cash payments at the bar, but generally encourage contactless payments, including Google Pay and Apple Pay.
3 – An Uncluttered Environment
To create an overall sense of calm and also help us to ensure a safe, clean and sanitised environment, free from the risk of accidental cross contamination, we have:
~ Removed all printed documents from our guest bedrooms. We encourage guests to use our new Vamoos app to access all hotel info, including menus and our guest directory. The app can be downloaded from the App Store or Google Play - search for Vamoos, then enter ‘Tewkesbury’ as the user ID and complete your details. Single use printed menus will also be available.
~ Removed trinkets from tables, non-essential furniture from our golf course and floats from poolside.
If you have any specific concerns that we haven’t covered here, or would like more details about any aspect of our Covid-19 operating practices, please drop us a line at firstname.lastname@example.org. We want to ensure that each and every guest who comes to visit us feels as relaxed and comfortable as possible, and are happy to provide as much information as you need to achieve this.