Novel Coronavirus COVID-19
Guidance for Guests and Employees
Tewkesbury Park Policy on COVID-19
Updated: 20th March 2020
Following the latest Government announcements, it is with incredible sadness that we have to close the doors to our hotel temporarily from today. These are unprecedented times for us all, and we want to do everything we possibly can to ensure the health and wellbeing of our guests and team. We will continue to monitor the situation with regard to the outbreak, and of course look to get back up and running as soon as we're able.
If you have an existing booking with us, we'll be in touch shortly to discuss this. If you don't hear from us, or have any queries at all, please either email our reservations team on firstname.lastname@example.org, or call on 01684 272300.
Information about the virus
Novel coronavirus COVID-19 is a type of virus. As a group, coronaviruses are common across the world. COVID-19 is a new strain of coronavirus, which was first identified in Wuhan City, China in January 2020. The incubation period is between 2 and 14 days. This means that if a person remains well 14 days after contact with someone with confirmed coronavirus, they have not been infected.
Signs and symptoms of COVID-19
The following symptoms may develop in the 14 days after exposure to someone who has COVID-19 infection:
difficulty in breathing
Generally, these infections can cause more severe symptoms in people with weakened immune systems, those aged 70 or over, and those with long-term conditions like diabetes, cancer and chronic lung disease.
How COVID-19 is spread
From what we know about other coronaviruses, the spread of COVID-19 is most likely to happen when there is close contact (within 2 metres) with an infected person. It is likely that the risk increases the longer someone has close contact with an infected person.
Respiratory secretions produced when an infected person coughs or sneezes containing the virus are most likely to be the main means of transmission.
There are 2 main routes by which people can spread COVID-19:
Infection can be spread to people who are nearby (within 2 metres), with the risk being higher in confined spaces or possibly could be inhaled into the lungs..
It is also possible that someone may become infected by touching a surface, object or the hand of an infected person that has been contaminated with respiratory secretions and then touching their own mouth, nose, or eyes (such as touching a door handle or shaking hands then touching own face).
Preventing the spread of infection
There is currently no vaccine to prevent COVID-19. The best way to prevent infection is to avoid being exposed to the virus.
Following the guidance from Public Health England, Tewkesbury Park requests that its guests and employees take the following precautions to help prevent anyone from catching and spreading COVID-19:
wash your hands with soap and water often, for at least 20 seconds. Our Natural Spa Factory “fig & vanilla” handwash is perfect.
if soap and water is not available to hand, use anti-viral hand sanitiser.
do not touch your eyes, nose or mouth if your hands are not clean.
cover your mouth and nose with a tissue or your sleeve in the crook of your elbow (not in your hands) when you cough or sneeze.
place all used tissues in the nearest bin straight away.
if you have any symptoms, current advice is to self-isolate at home for 7 days; if you live with someone who has symptoms, the advice is to self-isolate for 14 days.
Extraordinary precautions to be taken by Tewkesbury Park
Frequently touched objects and surfaces will be sanitised regularly throughout each day. Including door handles; handrails; tables in public areas; reception desks; WC seats & push plates; washroom handwash sanitaryware & taps; all gym equipment; public changing room showers & hand-dryers; portable kitchen equipment;
All guest bedrooms will be serviced on a daily basis with surfaces and any frequently touched items such as television remotes, phones, light switches and room keys sanitised. Linen is provided by our contracted linen company, Clean Linen Services Ltd.
Survival of the virus on surfaces reduces over time. Up to 3 days on stainless steel and plastic according to the National Institutes of Health, and a matter of hours on copper and soft surfaces. So to eliminate risk almost entirely, we will aim to allocate guests a room that has been unoccupied for at least 3 days. Please contact us if you would like a guaranteed room allocation in this regard.
Restaurant tables are spaced a minimum of 2 metres apart. Tables, chairs and menus will be sanitised between guests.
Breakfast will be served from the kitchen and brought to you, or for larger numbers, served by a member of staff from buffet units. All utensils regularly cleaned.
Staff will only be allowed to work if symptom-free, and will be required to wash their hands every time they return to the kitchen or bar, and after touching money.
We have an extensive amount of lounge + restaurant space and may be able to offer a dedicated area reserved for you for the duration of your stay, please contact us to discuss if this may be of interest.
Advice for any guests and employees who are from or have recently visited countries or regions with specific restrictions identified by the Foreign & Commonwealth Office
Tewkesbury Park will adopt all recommendations as stated by the Foreign & Commonwealth Office (FCO), as advice is issued and amended.
Category 1 Countries/regions:
Currently, guests or employees who have returned from Hubei Province, including Wuhan, Iran, Daegu or Cheongdo (Republic of Korea), Italy or any Category 1 country/region in the last 14 days should self-isolate whether they have symptoms or not. Therefore, we will not accept such guests or employees to enter Tewkesbury Park during this period. The FCO regularly updates the list of Category 1 countries/regions.
Category 2 Countries/regions:
Guests or employees who have returned from countries/regions listed as Category 2 by the FCO need not take any additional measures other than those, which apply to everyone. Currently Category 2 countries/regions include:
The rest of China, which is not listed as Category 1
The rest of the Republic of Korea, which is not listed as Category 1
Public Health England advises that face masks are not recommended to protect from infection, as there is no evidence of benefit from their use outside healthcare environments. Tewkesbury Park will not accept the use of face masks by its employees in carrying out their work duties, except those required as part of PPE equipment for specific health & safety tasks.
Public Health England recommends that the best way to reduce any risk of infection is through good hygiene and avoiding direct or close contact (closer than 2 metres) with any potentially infected person.
Policy in the event of a guest or employee becoming unwell and believing they have been exposed to COVID-19
If a guest or employee has not been to specified areas in the last 14 days, then the normal procedure will continue, i.e. they should depart from the hotel and seek medical advice, if required.
If a guest or employee becomes unwell and believes they have been exposed to COVID-19, Tewkesbury Park will ensure that they are immediately removed from contact with any public areas and given a hotel bedroom for secure isolation. The guest or employee will be asked to open the window for ventilation. They will be required to use their mobile telephone or hotel bedroom telephone to call NHS 111 or 999, in the event of an emergency for advice and guidance.
Tewkesbury Park pledges that any hotel bedroom used for isolation purposes, regardless of whether the individual tests positive or negative, will be professionally disinfected and cleaned under advice provided by Public Health England and will not allow access by any guest or employee until such time as the hotel bedroom has been certified as safe for use. All refuse will be disposed of under clinical waste guidelines.
Policy in the event that a member of staff, guest or member of the public with confirmed COVID-19 has recently been at Tewkesbury Park
As per HM Government guidelines, the management team will liaise with the Public Health England local Health Protection Team to discuss the case, identify people who have been in contact with the patient and subsequently follow all advice on any actions or precautions that should be taken. Tewkesbury Park will carry out a risk assessment with the Health Protection Team and follow the advice that results from this.
Employees certifying absence from work
Where an employee has been advised to self-isolate because of suspected COVID-19, in accordance with public health advice issued by HM Government or from their GP, Tewkesbury Park shall not invoke the contractual condition period of time, known as “waiting days” with regard to company sick pay or SSP.
All employees are obliged to follow the normal reporting procedures and certification procedures, as stated in their Contract of Employment.