Terms & Conditions

For Golf Groups and Tours


Definitions:

AGREEMENT – Means this agreement between the Operator and the Client incorporating these terms whereby the Operator has agreed to make the venue available to provide the Services for the benefit of the Client at the Event in return for the Client paying the Price.

This Agreement consists of the Contract and these Terms.

EVENT – the group or tour booked and specified in the Booking Agreement

EVENT DATE – the date of the Event booked and specified in the Booking Agreement

OPERATOR – Tewkesbury Park Ltd. (Company Number 08845735) Trading as: Tewkesbury Park, registered office: Tewkesbury Park, Lincoln Green Lane, Tewkesbury, Gloucestershire, GL20 7DN

PRICE- The Price payable to the Operator by the Client as set out in the Booking Agreement.

SERVICES – The Service set out in the Contract or agreed in writing between the Operator and the Client.

VENUE – Means Tewkesbury Park
 

General

The Client appoints the Operator to supply Services at the Venue on the Event date

The Person signing for and on behalf of the Client warrants the Operator that he/she has the authority to do so.

The Operator is unable to guarantee that all of the many facilities will be available during the Client's stay. The Operator is unable to make any refund or reduction in its charges if any facility is unavailable

The Client shall not be entitled to assign the Booking to any other third party or utilise the venue facilities other than for the purpose stated without the Operator's prior approval.

The Operator has  taken all reasonable steps to ensure all information contained in its brochures, collateral and marketing literature and tariff is correct and accurate. It reserves the right to alter, substitute or withdraw any service, facility or amenity without notice if necessary.

This Agreement shall be subject to the Law of England.
 

Deposits & Charges

The Booking shall be provisional until the Contract has been signed and dated by both parties and returned to the Operator within 7 days (or such period as is specified in the Booking Agreement) whereupon it shall be a confirmed reservation.

For golf groups:10 or more bedrooms - a non-refundable deposit of £50.00 per room is required to confirm the booking. If a deposit is not paid within 28 days of the issue of the Booking Agreement, the Operator may, at its sole discretion, cancel the booking and the Venue shall be entitled to make other use of the facilities on the Event date.
Full prepayment is required 28 days prior to arrival.

For tour groups: the Booking Agreement should be signed and returned to confirm the reservation. Final payment will be required 14 days prior to arrival. 

If there are any queries on any part of the invoice, the Client will pay the undisputed balance of the sum owing on the date due and the remainder on resolution of the query.

The Operator reserves the right to withdraw credit facilities without notice.

All guest will be asked to supply credit card details upon checkin if they wish to charge items to their room.

Porterage

A charge of £2.00 per luggage carried to and from guest bedrooms.
 

Numbers Attending

For golf group bookings, full details of guest's name, length of stay, room requirements and any dietary requirements must be stated not less than 14 days prior to arrival, or sooner if requested.

For tour group bookings, the above information is required 28 days prior to arrival.

The Operator reserves the right to charge in full for any decrease from the numbers agreed on the Booking Agreement.

Advertising

If the General Public are to be admitted to the Event, the Client should not use the name or trademark of the Operator without prior written permission.

Client’s use of the Venue

The Client and persons attending the Event must:
Comply with all licensing and health and safety regulations relating to the Venue.
Not bring any dangerous and hazardous items into the Venue, including any fireworks, fuel canisters, Chinese lanterns or other potentially incendiary devices.
Not consume food or drink that the Venue has not supplied without prior permission from the Venue.
 

Cancellation by the Operator

In limited circumstances the Operator may cancel the Event and will not be liable for any losses incurred directly or indirectly as a result. Such circumstances include: an act of God, war, insurrection, riot, civil commotion, act or threat of terrorism, lightning, earthquake, fire, flood, storm or extreme weather conditions, dispute with employees, order of any public or utility authority, legal action against the hotel (a) not resulting from the Operator's negligence (b) preventing the supply of services to the Operator, or any other event or circumstance that is beyond the reasonable control of the Operator . Any deposits already paid by the Client will be refunded by the Operator and the Operator’s obligations to the Client will be limited to the refund of any deposits held.
 

Cancellation by the Client

Once the Contract is signed, the Event is classed as a confirmed booking and the following cancellation charges will apply:

Golf group booking:

Period of Notice Cancellation Charge
28 days or less prior to arrival 100%
29 days + No cancellation charge

Tour group booking:

Period of Notice Cancellation Charge
56 days or less prior to arrival 100%
56 days + No cancellation charge

Non-Arrival

The Operator reserves the right to charge the Client for any loss of profit or revenue due to the non-arrival or substantial reduction in the numbers confirmed for the Services the Operator is unable to re-sell or re-use.

Liability

The Operator accepts no responsibility for death, bodily injury or disease of those attending/visiting the Venue, except for legal liability arising from negligence on the part of the Venue, its employees and representatives.

The Client hereby undertakes to indemnify the Operator for any damages to the premises or property, whether owned or not by the Venue, caused by the actions or activities of any persons attending a function or staying at the hotel under the Contract. The circumstances shall ensure that the Client and guests of the Client observe a high standard of behaviour at all times and the Venue reserves the right to expel or remove any guests or attendees behaving in a manner it regards at its own discretion, as detrimental to the standing of the Venue or likely to cause inconvenience or annoyance to other hotels guests or users. In the event of such actions by the Venue, the Venue shall not be obliged to pay compensation or make any refunds to the Client.
 

Data Protection Act 1998

Any information held by the Operator about the Client will be dealt with in accordance with the Operator's legal obligations under the Data Protection Act 1998.

If the Client accepts these Terms & Conditions, the Operator then has permission to add the Client’s details to the Operator's general marketing database. For corporate Clients this acknowledgement relates to the directors or other senior executives whose details have been provided to the Operator.

The Operator may send the client newsletters and information about activities which it believes may be of interest to the Client. If the Client would prefer not to receive the information please let the Operator know.

Smoking

Under the Health Act 2006, it is a criminal offence to smoke in a place of work as from 1st July 2007. Designated areas at the Venue are available for smokers.  Offenders may be liable to prosecution and/or a charge for the cost of cleaning all soft furnishings to remove the odour of tobacco.

Special Requests/Accessibility Requirements

If you have any special requests, please advise us at the time of booking. We will endeavor to meet any accessibility or other needs expressed, however we regret that we cannot guarantee any request will be met unless we have written to you with specific confirmation that it will. Confirmation that a special request has been noted or passed on to the hotel or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions on special requests.

If you or any member of your party has any medical problem or disability which may affect your booking, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, please give full details in writing at the time of booking. If the hotel reasonably feels unable to properly accommodate the particular needs of the person concerned, we must reserve the right on behalf of the hotel concerned to decline their reservation or, if full details are not given at the time of booking, cancel on behalf of the hotel  when we become aware of these details.
 

Our venue sits atop a large hill and is set within 167 acres of undulating park land. The grounds are primarily used for golfing purposes and do not have levelled pathways available to non-golfers or golfers. The old manor house is listed and consists of many differing floor heights separated by stair cases. The main residential wing is set down a lengthy corridor and requires guests to walk down and up at least two flights of stairs. We do not have any lifts currently in operation on the site. Despite our efforts, the premises is still difficult to negotiate for those with limited mobility and certain routes are not passable by wheelchair at all. We strongly recommend you check with our reservations team before booking to ensure that we can meet all your requirements - we will make every effort to do so.
 

Ground floor rooms may have limited availability and cannot be guaranteed to be allocated unless booked specifically and in advance. Again it is advisable to ensure that we are fully aware of all circumstances on making the booking to ensure that we have the availability to meet your requirements in full.

Guide dogs are welcome at Tewkesbury Park; please make us aware of your requirements at the time of booking.
 

Acceptance of Conditions

Unless otherwise expressly agreed by the Operator, all bookings accepted by the Venue are subject to the foregoing terms and conditions.