Terms & Conditions

Hotel Bedroom Reservations

All Reservations
The terms and conditions detailed below apply to all bookings whether made online at www.tewkesburypark.co.uk or made by telephone or in person.

When you make a booking, your contract will be with Tewkesbury Park. All rates are subject to availability and all bookings are taken at our discretion.

Payment
You will be asked to guarantee your booking with a debit or credit card, including your 3-digit security code. We accept American Express, MasterCard, Maestro, Visa and Visa Debit.

A full non-refundable, non-transferable payment is required for promotional, seasonal and advance purchase rates at the time of booking.

If pre-payment is not required at the time of booking, then payment is due on departure from the hotel. On arrival, all reservations will require pre-authorisation with a credit or debit card to cover charges during your stay.

What happens if you need to cancel your booking 
Bookings made via Tewkesbury Park reservation offices must be cancelled by calling 01684 272300. A cancellation reference number will be given.

Flexible rate bookings can be cancelled for a full refund up until 2pm on the day prior to arrival. Later cancellations or no-shows will be charged at the full room rate.

Promotional, all-inclusive and advance rates are non-refundable and non-transferable in the event of cancellation.

Spa cancellations need to be made at least 48 hours prior to your appointment otherwise the full treatment price will be charged, unless we manage to re-sell your appointment.

Cancellation by us 
Very occasionally and for reasons beyond our control we may have to cancel your reservation. We will tell you as soon as possible and offer you an alternative accommodation of the same standard wherever possible, or offer a full refund. We regret that we cannot pay compensation or any reimbursement of any expenses or costs you may incur.

Tewkesbury Park Limited cannot accept responsibility or pay any compensation where the performance or prompt performance of the contract is prevented or affected by reason of circumstances which amount to 'Force Majeure'. Circumstances amounting to 'Force Majeure' include any event which we could not foersee or avoid. Such circumstances include the destruction or damage of your accommodation through fire, flood, explosion, storm or other weather damage, break-in, criminal damage, riots or civil strife, industrial action, natural or nuclear disaster, adverse weather conditions, war or threat of war, actual or threatened terrorist activity and all similar situations beyond our control.

Rates
All rates quoted as per room per night unless otherwise stated, they are subject to availability and include VAT at 20%. Special rates quoted cannot be used in conjunction with any other discount, offer or promotion. Supplements will be applied for single and family room occupancy and when room upgrades are selected.

Children's Policy

  •  Accommodation for up to two children aged 5 or under is free when sharing with two paying adults. A charge of £15 is levied for an additional bed for a child over 5 and under 14 when sharing with two paying adults. Standard rates apply when one adult is sharing with a child over the age of 5.
  • Upgrade charges apply for larger family rooms and interconnecting rooms.
  • To accommodate a family in our guest bedrooms, in some cases a foldaway bed will be used.
  • Should you require a cot, please ask at the time of booking. Cots are subject to availability.
  • Breakfast is free for children aged 5 and under.
  • A children's menu is available for children up to 12 years and charged as taken. If you have any special requests for your child, we would be happy to try and accommodate these - just speak to a member of our team.

Room Service 
A tray charge of £10 will apply to all meals taken in your room.

Car Parking 
Car parking is complimentary subject to availability. Your room booking does not guarantee a parking space and if you find the car park is full, you will be given directions to the nearest alternative site. Parking your car is entirely at your own risk and we cannot accept any responsibility for theft or damage to your vehicle or other property.

Special Requirements  
If you have any special mobility requirements please let us know at the time of booking so that we can discuss options with you. Although we have plans to make the hotel more accessible in this respect, our facilities are currently limited.
If you have hearing difficulties, please let us know so that special arrangements can be made in the case of a fire alarm.
Guide dogs are welcome at Tewkesbury Park, but please make us aware of your requirements at the time of booking.

Check In and Check Out 
Check in is from 2pm and check out is 11am. If you are going to be arriving before 2pm, we will do our utmost to try and ensure that your room is ready as soon as possible. Please feel free to arrive before this time to make use of the hotel's extensive facilities.

Leisure Club & Spa
General health club facilities are complementary during your stay. For reasons of health and safety, children must be accompanied when using the facilities and some facilities carry age limits.

Pets Policy
Dogs are subject to a supplement of £20.00 per dog.

Smoking Policy 
Tewkesbury Park is smoke free and penalty fees of £100 will apply if you smoke in the hotel.